Frequently Asked Questions
Everything you need to know about your Pwnage gear.
How long does shipping take for custom gaming mice?
Standard shipping usually takes 3-5 business days within the continental US. Custom-built peripherals may require an additional 1-2 days for assembly and quality testing before dispatch.
What is your return policy on electronics?
We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please note that customized shells or used mouse feet may be subject to a restocking fee.
Do Pwnage products come with a warranty?
Yes, all our primary hardware including wireless mice and keyboards come with a 1-year limited warranty covering manufacturing defects and internal hardware failure.
Are your wireless mice compatible with consoles?
Our peripherals are plug-and-play compatible with PC and Mac. While they work with most modern consoles for basic navigation, full software customization requires a Windows or macOS environment.
How do I update the firmware on my device?
You can download the latest drivers and firmware update tools directly from our 'Downloads' page. We recommend keeping your device updated for the best sensor performance and battery life.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through our financing partners at checkout.